Ngozi Gloria Brodrick

Certified AWS Cloud Engineer | Project Manager | Data Analyst

LinkedIn GitHub gloriabrodrick@tiscali.co.uk

Professional Summary

Results-driven Project Manager and problem solver with experience leading end-to-end Data Analysis initiatives and AWS Cloud implementation projects. Skilled in coordinating cross-functional teams, managing technical project lifecycles, and delivering scalable cloud and data analytics solutions. Experienced in translating business requirements into actionable project plans while managing risks, delivery and stakeholder expectations.

With a strong IT Systems Support background, I can bridge the gap between technical and business colleagues.

Key Skills

Cloud & Technical Skills

  • AWS: VPC, EC2, S3, RDS, DynamoDB
  • Security Groups, ELB, EBS, Route 53, IAM
  • Terraform & CloudFormation
  • Oracle / MS SQL, ETL, Power BI
  • Windows / Unix, Crontab, basic Bash
  • AI chatbot & conversation flow design

Project Management

Professional Experience

Project Manager – Data Analysis & AWS Cloud Projects

Clap Academy Training and Consultancy | April 2021 – Present

Website Migration Project

  • Led the end-to-end migration of a business-critical website from GoDaddy hosting to the AWS Cloud.
  • Supported the design and implementation of AWS infrastructure using EC2, S3, Route 53, RDS, IAM and CloudFront.
  • Planned and monitored migration activities including environment setup, DNS configuration, data transfer, backup creation and cutover testing.
  • Optimised website performance through load balancing, caching and automated scaling.
  • Applied cloud architecture, security and cost-optimisation practices.
  • Managed Terraform infrastructure-as-code templates.

Key Achievements

  • Over 90% improvement in global customer experience and satisfaction.
  • Reduced operational costs by over 85%.
  • Improved performance, uptime and scalability.

Data Analysis Projects

  • Led end-to-end delivery of multiple data analysis and reporting projects.
  • Coordinated cross-functional teams and managed stakeholder expectations.
  • Supported collection, cleaning and analysis of complex datasets.
  • Worked with Excel, SQL, Power BI and Python to support data-driven decision-making.

Key Achievements

  • Over 40% reduction in operational cost through data insights.
  • Up to 30% improvement in operational efficiency.
  • Up to 25% increase in revenue through data-driven recommendations.

Project Coordinator – AI Chatbots for Customer Services

Digital Bananas Technology, London | October 2018 – February 2021

  • Coordinated cross-functional teams including developers, Business Analysts, Quality Assurance and UX/UI designers.
  • Facilitated daily stand-ups and managed team impediments.
  • Managed stakeholder engagement and communication.
  • Supported release management and backlog management.
  • Managed risk workshops and RAID logs.
  • Assisted with user stories, backlog prioritisation and chatbot conversation flows.

Key Achievements

  • Over 90% increase in operational efficiency and performance through chatbot automation.
  • 35% ROI achieved within two months post implementation.
  • Over 85% improvement in customer satisfaction.

Banking Application Support

ABN AMRO Investment Bank, London | February 2006 – August 2014

Banking Application Support

Abbey National Bank (Santander), London | September 2000 – November 2005

Education & Qualifications

Featured Project

AWS Cloud Resume Challenge

A cloud-hosted personal resume website demonstrating practical AWS cloud architecture, Infrastructure as Code, serverless development and CI/CD.

Technologies: AWS, S3, CloudFront, Route 53, Lambda, API Gateway, DynamoDB, Terraform and GitHub Actions.

Project status: In progress

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